June 20, 2026
Choosing a Help Desk for a Small Business: A Practical Checklist
What actually matters when picking a help desk as a small team, and what's just noise. A buyer's checklist you can run a trial against.
Read article →The teckyz blog
Practical, no-fluff guides on support, email, projects, and AI - from the team building teckyz.
June 17, 2026
How to Set Up a Support Email That Scales
A practical setup for support@ that grows with you: a free Google Group as the address, feeding a help desk, with replies that still come from your own domain.
Read article →June 10, 2026
From To-Do List to Project Plan: Dependencies and Critical Path for Non-PMs
Three ideas, dependencies, the critical path, and slack, that turn a flat task list into a real schedule, explained without the project-management jargon.
Read article →June 3, 2026
How AI Actually Helps a Support Team (Without Replacing It)
Beyond the hype, here are the concrete, reliable ways AI speeds up support today, and the places where keeping a human in the loop still matters.
Read article →May 27, 2026
Turning Support Tickets into Projects: Closing the Loop
Some customer requests can't be answered with a reply, they need real work. Here's how to convert a ticket into a tracked project without losing the customer thread.
Read article →May 20, 2026
Help Desk vs. Project Management Tool: Do You Need Both?
Support tools and project tools solve different halves of the same problem. Here's where each fits, where they overlap, and when one platform can cover both.
Read article →May 13, 2026
White-Label Software, Explained: Run a Platform Under Your Own Brand
What white-label software means, how it differs from reselling, and why agencies and service businesses use it to deliver tools under their own name.
Read article →May 6, 2026
Ticket Triage: A Practical Workflow for Small Teams
A simple, repeatable triage process so nothing slips and the urgent stuff gets seen first, built for teams without a dedicated support manager.
Read article →April 29, 2026
CSAT, CES, and NPS: Which Support Metric Should You Track?
Three customer-experience metrics get confused constantly. Here's what each measures, when to use it, and why most support teams should start with CSAT.
Read article →April 22, 2026
SLA Basics: First Response Time vs. Resolution Time
The two SLA targets every support team should understand, how they differ, and how to set realistic numbers you can actually hit.
Read article →April 15, 2026
Email Deliverability for Support Teams: SPF, DKIM, and DMARC Explained
If your support replies land in spam, the cause is almost always SPF, DKIM, or DMARC. Here's what each one does, in plain terms, and how to set them up correctly.
Read article →April 8, 2026
What Is a Shared Inbox, and When Has Your Team Outgrown Email?
A shared inbox turns a single support address into a place a whole team can work without stepping on each other. Here are the signs you've outgrown plain email and what to do about it.
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